Uber introduces package returns service
Uber now offers package returns through its same-day delivery service Uber Connect in nearly 5,000 cities throughout the U.S., the company announced last week.
"With our new ‘Return a Package’ feature, you can have a courier pick up your prepaid and sealed packages — up to five at a time — and drop them off at a local post office, UPS, or FedEx,” - Uber company statement
Uber offers the service for a $5 fee, or $3 for members of its Uber One program. Real-time tracking for the drop-off is available in the Uber app, and the courier will send a visual confirmation or photo of the receipt when the process is complete.
“Now we’re adding a new way to save you time and effort with a much-avoided chore: taking care of the packages you need to return but have been ignoring,” - Uber
The service will help reduce delays on package returns by providing a more convenient option for customers, said Gordon Glazer, a senior consultant and USPS specialist at Shipware, in a LinkedIn post.
“It will be interesting to watch as this service matures over time. I can see future enhancements like unwrapped returns, specialized retailer programs that may divert returns to reprocessing centers, charity or secure disposal.” - Gordon Glazer
Uber noted that monetary restrictions and weight limits are in place for packages sent using Uber Connect, including returns. Packages may not weigh more than 14 kilograms and may not have a total value greater than $100, according to Uber Connect’s terms and conditions.
DoorDash, which is an Uber Eats or Mr D equivalent, rolled out its own package pickup service during the busy post-holidays returns season in January. Like Uber, DoorDash can drop off up to five packages per order at UPS, FedEx or U.S. Postal Service locations for a flat $5 fee, or $3 for DashPass members.